151. Game Plan to Prevent Patient Loss - Millennial Dentists Podcast

In this episode of the Millennial Dentists Podcast, Tbone and I discussed the reasons why we lose our patients to other dentists. This is not a new phenomenon in dentistry; our patients either choose to replace us or new patients come in from other practices. This topic is painful, especially when a long-time patient decides to switch to another practice. Multiple skill-related issues contribute to this problem. We firmly believe that communication is the key to success. Through effective communication, we can address any anxieties patients may have regarding dental treatment.

@04:29 Reason for Losing a Patient

@09:56 General Dentistry vs Advance Complex Dentistry

@15:17 Game Plan for Success

@18:16 Lack of Financial Planning

@27:03 Communication with Patients

Who is Dr. Sully Sullivan?

Dr. Sully is a fourth-generation dentist from Nashville, Tn. After receiving his doctorate of dental surgery from the University of Tennessee, he moved back to Nashville to practice with his father. By continuing to invest in his education through adult orthodontics, soft tissue grafting, dental implants, third molar extractions, and obstructive sleep apnea, he helped double his practice in just 24 months.

As a millennial, he truly believes in working smarter not harder, which has led him to utilize technology to not only deliver better patient care but more efficient care. Dr. Sullivan regularly uses CEREC, 3D imaging with Galileos, 3D printing, and multiple lasers. In addition to his practice, he started the Millennial Dentist Podcast in February of 2017 to help push his fellow colleagues to take their dental careers to the next level. Dr. Sully lectures around the country on cone beam technology, cad/cam dentistry, obstructive sleep apnea, and practice management. He is also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.

As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at [email protected]

Links and Resources

Richard Sullivan, DDS

Partner, Sullivan Dental Partners

Co-host/Founder of the Millennial Dentist Podcast

http://www.millennialdentist.com

www.drsullysullivan.com

c. (615)574-8208

w. (615)373-1012

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